This booking and cancellation policy shall govern the relations established between AGUSTIN CIRIZA, and users making commercial transactions through the web:




In the field of tourism and adventure sports there is a potential risk from being outdoors and in contact with nature. The guides and instructors have the training and experience appropriate to perform the activity. To follow his instructions and directives depends on your safety during the activity.




The activities offered are subject to environmental conditions in which they develop and the people involved in the activities, so that changes can occur before or even during the activity (weather, sudden changes of sea conditions, physical problems of participants, etc. . .).


In case of cancellation by GORILLA TRIP, the customer is entitled to the postponement of the activity, the replacement by another activity of their conformity or the refund of the amount paid.




The customer has the obligation to report possible states of pregnancy, paraplegia or cardiovascular disease before hiring any activity. Also agree not to be under the influence of alcohol or drugs, as well as any other medication that might affect their ability to react.


To participate in water activities is essential to know how to swim. In the data sheet of each activity are specified all conditions, requirements and suggestions. Minors must have permission or be accompanied by a responsible person. In any case, and especially for advanced-level activities, AGUSTIN CIRIZA may choose to pre-test the customer and reserves the right of admission.




The company’s commitment begins with the outsourced activities; the contract and responsibility of AGUSTIN CIRIZA only affect directly to the work of the instructors and the organization of the activity.




Prices are per person and include the services offered by AGUSTIN CIRIZA, VAT inclusive and for the minimum group indicated. Unless otherwise expressed literally, hiring external services

(accommodation, food …) will be charged to the customer, but to provide such services, can

sometimes be managed by AGUSTIN CIRIZA.


The price includes the necessary material and equipment, both individually and collectively, unless otherwise indicated. Each sheet specifies the necessary material and equipment for each activity and program.


Donostia/San Sebastian, January 2020