Booking Policy

This booking and cancellation policy shall govern the relations established between AGUSTINCIRIZA.COM, and users making commercial transactions through our Web,


In the field of tourism and adventure sports there is a potential risk from being outdoors and in contact with nature. The guides and instructors have the training and experience appropriate to perform the activity. To follow his instructions and directives depends on your safety during the activity.


The activities offered are subject to environmental conditions in which they develop and the people involved in the activities, so that changes can occur before or even during the activity (weather, sudden changes of sea conditions, physical problems of participants, etc. . .). In case of cancellation by AGUSTINCIRIZA.COM, the customer is entitled to the postponement of the activity, the replacement by another activity of their conformity or the refund of the amount paid.


The customer has the obligation to report possible states of pregnancy, paraplegia or cardiovascular disease before hiring any activity. Also agree not to be under the influence of alcohol or drugs, as well as any other medication that might affect their ability to react. To participate in water activities is essential to know how to swim. In the data sheet of each activity are specified all conditions, requirements and suggestions. Minors must have permission or be accompanied by a responsible person. In any case, and especially for advanced-level activities, GORILLA TRIP may choose a pre-test the customer and reserves the right of admission.


The company’s commitment begins with the outsourced activities; the contract and responsibility of AGUSTINCIRIZA.COM only affectt directly to the work of the instructors and the organization of the activity.


Prices are per person and include the services offered by AGUSTINCIRIZA.COM, VAT inclusive and for the minimum group indicated. Unless otherwise expressed literally, hiring external services (accommodation, food …) will be charged to the customer, but to provide such services, can sometimes be managed by AGUSTINCIRIZA.COM. The price includes the necessary material and equipment, both individually and collectively, unless otherwise indicated. Each sheet specifies the necessary material and equipment for each activity and program. Donostia-San Sebastian, January 2017


The price of the services and activities includes assistance with insurance coverage in case of accidents. Accident Insurance: Policy No. 1300011016, contracted with the insurance company BERKLEY. The price of each activity also includes the Policy for third party liability coverage and provided with minimum quantities required. Liability Insurance: Policy No. 1500175101 contracted with the insurance company BERKLEY

Complete information about the condition and insurance coverage is available to customers and will be sent to you on request.


To confirm a reservation, the customer must pay the total amount of the services and activities in advance. The customer may cancel the services requested or contracted, and be entitled to a refund of amounts paid, but must compensate AGUSTINCIRIZA.COM in the amounts indicated below:

• Pay the costs of management of 15% of the total, and a penalty consisting of 10% of the total amount of the reserve, if cancellation without cause, if the cancellation occurs more than 7 days before the date commencement of the program, If the cancellation happens to be within the last seven days before the date of the start of the booking, the total amount will be charged to the customer, implying no refund.

• Failure to provide the date and time indicated by AGUSTINCIRIZA.COM involve the obligation of the customer to pay the total amount of the reservation.


Since the confirmation of the booking, the client expressly assumes all of these conditions. In the event that a person enrolls other / s, assumes in its / s name / s each and every one of these conditions.


Clients who wish to file a complaint may fill out our complaint form available through our email: